Privacy Policy

The Privacy Policy was last updated on 11 October 2021

1. Who We Are

Privacy Policy Document 300x300

The privacy of our visitors at WowJamWeb (also referred to as “we”), accessible at https://wowjamweb.co.uk, is one of our main priorities. This Privacy Policy document contains the types of informationWowJamWeb collect and record and how we use it.WowJamWeb will not use or share your information with anyone except as described in this Privacy Policy.

WowJamWeb uses your Personal Information for providing and improving the service. By using the website, you agree for us to collect and use the information under this policy. Unless otherwise stated in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as our Terms and Conditions.

If you have any questions or require more information, do not hesitate to Contact Us

2. Information Collection and Use

WowJamWeb may ask you to provide us with certain personal information thatWowJamWeb can use to contact or identify you while using our service. Your information could include, but is not limited to:

  • Name
  • Email Address
  • Address
  • Company Name (if applicable)
  • Phone Number
  • Payment Method and preferred Currency
  • Email Preferences.

We collect this information once you have consented to receive communications from us, register an account with us, or have purchased our services. 

3. Log Data

WowJamWeb collects information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type and browser version. In addition, it may consist of the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. We do not link any personal information with this data. The purpose of the data is to analyse trends, manage the site, track users’ movement on the website, and gather demographic information.

4. Cookies

Cookies are files with a small amount of data, which may include a unique anonymous identifier. We send these cookies to your browser from our website and these are then stored on your computer’s hard drive.

Like any other website,WowJamWeb uses “cookies” to collect information. You can instruct your internet browser to alert you when a website cookie is sent, or even refuse all cookies. However, if you do not accept cookies, you may not use some parts of our website.

WowJamWeb uses four types of “cookies” on this website. They are Technical or functional cookies, Statistics cookies, Advertising cookies and Marketing/Tracking cookies.

You can also view our more in-depth Cookie Policy.

5. Service Providers

WowJamWeb may call upon third-party companies and individuals. For instance, to support our service, provide the service on our behalf, perform service-related services, or assist us in analysing how you use our service.

These third parties have access to your Personal Information only to perform these tasks on our behalf. Therefore, service providers are obligated not to disclose or use your data for any other purpose.

5.1 AddToAny

We use the AddToAny plugin on our website for functional purposes. This is so visitors can share pages or posts on social media and other platforms. It is compatible by default with the European General Data Protection Regulation. By design, AddToAny does not store personal data. Our technology vendors are compliant, and may temporarily store an IP address and set a client cookie for security purposes as the regulations allow. You can find out more information in AddToAny’s Privacy Policy.

5.2 Complianz

We use Complianz across our website to ensure we adhere to GDPR, specifically within the European Union. We do not share data with Complianz as a vendor. Furthermore, Complianz has no access to the data of any of the visitors of this website and does not receive the IP addresses. You can find out more information on Complianz’s Legal site.

5.3 FTP Voyager

We keep additional backups of clients’ accounts locally, in a different location to the server, as described in our Terms and Conditions. WowJamWeb stores these local backups on a private server only accessible by WowJamWeb. Your backups are transferred from the remote server to our local server via SFTP (using SSH for increased security) using the software ‘FTP Voyager’. WowJamWeb have taken all reasonable steps to ensure the local server that is used to store local backups, is kept secure, however, WowJamWeb would like to refer you to section 6 below regarding transmissions of data over the internet.

5.4 Google

To help us manage our advertising and website,WowJamWeb uses Google’s AdSense, Analytics, reCAPTCHA, and Search Console services. The information Google collects typically include: your web request, IP address, browser type, browser language. In addition to this, you could have the date and time of your request and one or more cookies that may uniquely identify your browser or set cookies on your browser. Upon visiting our website,WowJamWeb asks for your consent for different types of cookies. You can also opt-out at any time by changing your preferences and removing your consent. You can do this through the ‘Manage Consent’ button at the bottom of the screen or by visiting our Cookie Policy.

Google uses first-party cookies to report on visitor interactions. Google uses these to measure user interactions on our website. In addition, Google uses IP addresses to provide and protect the service’s security. Also, it gives us a sense of where our users come from and howWowJamWeb can improve our services.WowJamWeb may also choose to use the data collected by Google Analytics for site personalisation or advertising purposes. In addition, it could include ad personalisation, re-marketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting and other Integrated Services. Google use cookies to serve ads that are more useful to you, based on your prior visits to our website or other websites. You can also see Google Analytics’ currently available opt-outs for the web as a whole. You may also opt-out of personalised advertising by visiting Google Ads Settings

reCAPTCHA is used across our website to protect us from spam and abuse, including our contact form. Using our contact form could send personal data, including your IP address, to Google. However, the contact form itself does not:

  • Track users by stealth,
  • Write any personal user data to a database,
  • Send any data to external servers,
  • Use cookies.

See Google’s Privacy Policy to learn more about how they process data, how you can control the information collected by Google, what rights you have to see/alter/remove your data.

See their Advertising page for more information about Google Ads, how Google uses your information in the context of advertising and how long Google stores this information.

5.5 Hustle

WowJamWeb utilises Hustle pop-ups, which will show you advertising related specifically to WowJamWeb only. By default, we do not track visitors IP addresses, however, we do make use of cookies to provide the functionality desired. You can find out more information on incsub’s Privacy Policy.

5.6 LiteSpeed Cache

This site utilises caching to enable a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site admin but may easily be purged by the admin before their natural expiration, if necessary.

5.7 Mailchimp

Mailchimp is the platformWowJamWeb use for email marketing. Your data is recorded and sent when you give your consent by ticking a checkbox as part of the form on our website.WowJamWeb also uses a double opt-in system when signing up for our email marketing ‘Keep up to date’. In other words, it meansWowJamWeb will only receive your data once you have confirmed your opt-in preference through a verification email.WowJamWeb collects data types, including but not limited to: names and email addresses.

You can opt-out of our email marketing by clicking on our emails’ ‘Unsubscribe’ button. For security reasons, Mailchimp automatically hides their full email address in the unsubscribe confirmation page and URL when someone unsubscribes from our email marketing. See Mailchimp’s Privacy Policy for more information.

5.8 WHMCS and Payment Gateways

WowJamWeb uses the WHMCS platform installed locally to automate our ordering system. The toolsWowJamWeb use include invoicing/billing/providing services/support. To purchase services, you are required to register an account with us.WowJamWeb will ask for some personal information as part of opening an account.

WowJamWeb securely store your data within a protected database. Collecting personal data about an individual to fulfil a contractual obligation (our services) is the lawful basis for collecting personal data.

WowJamWeb have taken all reasonable steps to secure your data as advised within WHMCS documentation.

Paypal

Paypal is a re-direct payment gateway that takes the client to the provider’s website to process payments off-site, meaning Paypal provides security for the transaction. You can find more information on Paypal’s Privacy Policy.

Stripe

Stripe is Tokenisation Gateway that can perform repeat billing by storing the original transaction details or a reference number. In other words, it does not hold the whole credit card number.

Tokenisation Gateways stores a token to use for processing credit card payments. The system won’t add the token until the client has submitted a payment through Stripe. The system will store the credit card details in the database directly until the client makes a payment on an invoice through Stripe. After the payment is complete, the system fetches the token and replaces the credit card details in the database. Storage of the credit card details can also happen when the client updates their credit card details or places an order, and it does not process the payment immediately. You can find more information on Stripe’s Privacy Policy.

5.9 Wordfence

Wordfence is a highly effective firewall plugin that can provide security to your website. As it is a firewall, Wordfence can prevent any hacker, malicious data or virus from entering our website and having access to data. As it runs before any other code, Wordfence is very quick and effective to keep our website protected at all times.

Every time a visitor connects to our website, Wordfence will save the following information:

  • IP Address (which can be used to determine the Country of origin),
  • User agent (which can be used to determine if the device is mobile or desktop),
  • Referrer (which can be used to determine if the request came from Google).

Our website participates in the Wordfence Security Network, and so some IP addresses that are deemed to be highly malicious are sent over to Wordfence’s servers. The IP address is then stored on Wordfence servers for 90 days and then removed. If the offending IP address still however is attacking websites, it might be re-added to Wordfence servers.

You can find out more information on Wordfence’s Privacy Policy.

5.10 WordPress

If you visit our login page,WowJamWeb will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data, and your device discards it when you close your browser. Pages on this site may include embedded content (for example, videos, images or articles). Embedded content from other websites behaves the same as if the visitor has visited the other website. In other words, these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. Also, this includes tracking your interaction with the embedded content if you have an account and logged in to that website.

6. Security / Transfer of Data Abroad

The security of your Personal Information is important to us. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. WhileWowJamWeb strives to use commercially acceptable means to protect your Personal Information,WowJamWeb cannot guarantee its absolute security.

You can help protect your data by keeping your password confidential.WowJamWeb strongly advises you to enable two-factor authentication within your account for increased security.

If you visit this site from a country other than the country where our servers are located, your communications with us may result in transferring information (including your account information) across international boundaries. By visiting this site and communicating electronically with us, you consent to such transfers.

7. Links to Other Websites

Our website may contain links to other sites thatWowJamWeb do not operate. If you click on a third party link, your browser will direct you to that third party’s site. Therefore,WowJamWeb strongly advises you to review the Privacy Policy of every site you visit.

WowJamWeb have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

8. Children’s Privacy

Our service does not address anyone under the age of 18 (“Children”).

WowJamWeb does not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and aware that your child has provided us with Personal Information, please Contact Us. IfWowJamWeb discovers that a child under 18 has provided us with Personal Information,WowJamWeb will delete such information from our servers immediately.

9. Compliance with Laws

WowJamWeb will disclose your Personal Information where required to do so by law.

10. Your Data Protection Rights

WowJamWeb would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request WowJamWeb for copies of your data. may charge you a small fee for this service.
  • The right to rectification – You have the right to request that WowJamWeb correct any information you believe is inaccurate. You also have the right to request WowJamWeb to complete the information you think is incomplete.
  • The right to erasure – You have the right to request that WowJam erase your data under certain conditions.
  • The right to restrict processing – You have the right to request that WowJamWeb limit the processing of your data under certain conditions.
  • The right to object to processing – You have the right to object to WowJamWeb’s processing of your data, under certain conditions.
  • The right to data portability – You have the right to request that WowJamWeb transfer the data that have collected to another organisation, or directly to you, under certain conditions.

If you make a request,WowJamWeb has one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@wowjamweb.co.uk.

10. Changes to this Privacy Policy

WowJamWeb may update our Privacy Policy from time to time.WowJamWeb will notify you of any changes by posting the new Privacy Policy on this page.

Therefore,WowJamWeb advises you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective whenWowJamWeb post onto this page. The date at the top of the page will indicate when this is.

11. Contact Us

If you have any questions about this Privacy Policy, please Contact Us.

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